Covid-19 & Christmas Shipping Info

Dec 08 , 2020

Covid-19 & Christmas Shipping Info

COVID-19 + CHRISTMAS INFO

⚠️ Royal Mail Shipping Delays ⚠️

Please be aware that Royal Mail are experiencing an extremely high volume of mail due to the global pandemic, and items are likely to need additional time to reach you after dispatch.

Ordering for Christmas? Here’s our estimated delivery cut offs based on advisories from Royal Mail.

CHRISTMAS UK DELIVERY CUT-OFFS

Clothing (Sweatshirts, T-Shirts, Socks Etc) December 7th at 11am

Mugs and Prints: December 9th at 11am

Cards: December 15th at 1pm

Please aim to order with us as early as possible to avoid postal delays closer to Christmas. Any orders placed in December are not guaranteed for Christmas, but is highly likely when ordering within the above timeframes. Orders are welcome after the above dates but may not arrive until after December 26th - January 21. Please expect delays over December due to an increase in people shopping online and further delays due to the pandemic.

We will however be dispatching orders until Monday 21st December at 1pm, after which we will be closed for Christmas. All orders placed after the 21st at 1pm will ship once when we re-open on Monday 28th December. This will also apply to our customer service hours.

We thank you so much for your patience and for supporting a small business.

SHIPPING TIMES

🇬🇧 United Kingdom

Greetings Cards: 1-3 Working Days Processing, then sent via Royal Mail 24
Clothing: 3-7 Working Days Printing, then via Royal Mail 24/48
Mugs: 1-4 Working Days Printing, then via Royal Mail 24/48
Prints: 1-4 Working Days Printing, then via Royal Mail 24/48

ℹ️ What is Royal Mail 24? Royal Mail 24 is a partially tracked service which aims to deliver your order within 1-2 working days after dispatch. In most cases we can check delivery confirmation for you, but we can't fully track the package or check for signatures. Please choose signed for at checkout if you require your order to be signed for.

Clothing, Mugs, Art Prints will be sent separately after printing.

🇪🇺 European Union

Greetings Cards: 3-4 Working Days Processing, then sent via Royal Mail 3-5 Working Days
Clothing: 3-7 Working Days Printing, then via Royal Mail 3-5 Working Days
Mugs: 1-3 Working Days Printing, then via Royal Mail 3-5 Working Days

Items are NOT sent tracked. Clothing, Mugs, Art Prints will be sent separately after printing.

🇺🇸 United States

Greetings Cards: 2-3 Working Days Processing, then sent via Royal Mail

Clothing: 3-7 Working Days Printing, then via USPS
Mugs: 1-4 Working Days Printing, then via USPS

Items are NOT sent tracked. Clothing, Mugs, Art Prints and Santa Sacks will be sent separately after printing.

RETURNS

We must be notified within 14 days of your order arriving if you wish to return the item. Please notify us via email hello@rudecrude.co.uk if you’d like to return or exchange sizes. Buyer is responsible for postage costs incurred, which must be returned within 14 days. Please obtain proof of return postage and include your order number or original packing slip.

POSTAL ISSUES

We primarily use Royal Mail to ship items. We can not note orders as missing until 10 working days after the dispatch date (30 working days for EU and USA). If your order still has not arrived by then, please do get in touch.

We can not accept responsibility for incorrect addresses given on an order but will be happy to change the details if notified before dispatch.